Frequently Asked Questions
🚀 How do I get started with Hydrate?
- Download the app from the App Store
- Set your daily hydration goal (default is 2000ml/8 glasses)
- Tap the quick-add buttons (250ml, 500ml, 1000ml) or the main "Add Water" button to log your intake
- Check your progress throughout the day!
💧 How much water should I drink per day?
The general recommendation is about 2 liters (8 glasses) per day for most adults. However, your needs may vary based on:
- Your body weight and size
- Physical activity level
- Climate and weather conditions
- Overall health
You can adjust your goal in Settings to match your personal needs.
🏆 How do weekly leagues work?
- Competition: You're matched with 50 other users for a week-long competition
- Rankings: Your position is based on total water logged during the week
- Promotion/Demotion: Top 10 users advance to the next league tier, bottom 10 may drop down
- League Tiers: Bronze → Silver → Gold → Platinum → Diamond
- Weekly Reset: Every Monday at midnight, leagues reset and you get a fresh start
🔔 How do I set up reminders?
- Go to Settings (gear icon in top right)
- Enable "Notifications" toggle
- Set your reminder frequency (every 1, 2, or 3 hours)
- Choose your active hours (e.g., 8 AM to 9 PM)
- Make sure notifications are enabled in your iPhone Settings → Hydrate → Notifications
Note: Free users get up to 3 reminders per day. Premium users get unlimited reminders.
⏱️ When does my daily progress reset?
Your daily water intake resets automatically at midnight (12:00 AM) each day. Your streak will continue if you met your goal the previous day. Weekly totals for leagues reset every Monday at midnight.
🔥 What happens if I break my streak?
If you don't meet your daily goal, your streak will reset to 0 the next day. Don't worry! You can always start a new streak. Consistency is key to building lasting hydration habits. Remember, it's about progress, not perfection!
📊 Can I see my history?
Yes! Go to the "History" tab at the bottom of the screen to see:
- Your Progress: Current streak, goals met this week, average ml/day
- This Week: Visual calendar showing your daily progress
- Today's Log: All water entries for today
Free users: 7-day history
Premium users: 30-day history with detailed analytics
✏️ Can I edit or delete a water entry?
Premium feature: Premium subscribers can edit or delete water logs in their history. This helps you correct mistakes or adjust entries. To upgrade, tap "Upgrade to Premium" in Settings.
💎 What do I get with Premium?
Premium subscription includes:
- ✅ Custom drink types & amounts (tea, coffee, juice)
- ✅ Unlimited smart reminders
- ✅ 30-day history & detailed analytics
- ✅ Detailed progress charts and trends
- ✅ Edit & delete logged entries
- ✅ Themes & customization options
- ✅ No ads (future feature)
- ✅ Priority support
Pricing: $0.99/month, $4.99/year, or $14.99 lifetime
💳 How do I manage my subscription?
Subscriptions are managed through the App Store:
- Open iPhone Settings
- Tap your name at the top
- Tap "Subscriptions"
- Select "Hydrate"
- Here you can cancel, change plans, or see renewal date
You can also tap "Manage Subscription" in the Hydrate app Settings.
🔄 How do I restore my Premium purchase?
If you purchased Premium but it's not showing:
- Go to Settings in the Hydrate app
- Scroll to the bottom
- Tap "Restore Purchases"
- Wait for confirmation
If this doesn't work, contact support with your Apple receipt.
🔒 Is my data private and secure?
Yes! Your privacy is our top priority:
- Most data is stored locally on your device
- We never sell your personal information
- League usernames can be anonymous
- All data transmission is encrypted
Read our full
Privacy Policy for details.
📱 Does Hydrate sync with Apple Health?
Apple Health integration is coming soon! This will allow you to:
- Automatically sync water intake to Health app
- View hydration alongside other health metrics
- Import water logged in other apps
Stay tuned for updates!
⌚ Is there an Apple Watch app?
An Apple Watch companion app is in development! You'll be able to:
- Quickly log water from your wrist
- See your daily progress at a glance
- Get haptic reminder notifications
We'll announce when it's available. Follow us for updates!
🗑️ How do I delete my account?
To permanently delete your account and data:
- Go to Settings
- Scroll to bottom
- Tap "Delete Account"
- Confirm deletion
Warning: This permanently deletes all your data including history, streaks, and league progress. This cannot be undone. If you have an active subscription, cancel it in App Store Settings first.
Troubleshooting
❌ The app isn't tracking my water
Try these steps:
- Make sure you're tapping the buttons (they should give haptic feedback)
- Check if the circle progress ring is updating
- Switch to another tab and back to refresh
- Force close the app and reopen
- If issue persists, contact support
🔕 I'm not receiving reminders
Check these settings:
- In Hydrate: Settings → Enable Notifications is ON
- iPhone Settings: Settings → Hydrate → Notifications → Allow Notifications is ON
- Make sure it's within your active hours
- Check your reminder frequency settings
- Restart your phone
📉 My league position isn't updating
Try these fixes:
- Switch to another tab, then back to League tab
- Pull down on the league screen to refresh
- Force close and reopen the app
- Check that your water is being logged on Today tab
- League rankings may take a few seconds to update
💥 The app crashes or freezes
- Force close the app and reopen
- Check for app updates in the App Store
- Update your iOS to the latest version
- Restart your iPhone
- Delete and reinstall the app (your data should be preserved if using iCloud backup)
- Contact support if problem continues